US Return Information

EXTENDED RETURNS POLICY - ONLINE
+ We've extended our returns policy this holiday season
+ Full price orders placed between 3rd December 2024 - 24th December 2024 can be returned for a refund or exchange up until 31st January 2025.
+ Existing return & exchange policy requirements apply

RETURNS POLICY
We want you to be completely satisfied with your Billini purchase. If for any reason you are not 100% happy with your online order, we offer a full refund or exchange on all full price item(s), and an exchange on all sale item(s) within 30 days from the original purchase date, provided they meet the following conditions;

+ Item(s) were purchased from Billini online store - www.us-billini.com
+ Item(s) have not been worn or damaged
+ Item(s) are in their original condition, including shoe box
+ Item(s) are returned in a protective postal bag

The below items are not eligible for return unless deemed faulty:
+ Earrings
+ Hair accessories
+ Item(s) marked Warehouse Sale or Final Sale

Full price items purchased during a promotional period are considered full price and are eligible for a refund.
Any shipping fees paid at the time of purchase will not be refunded or credited when processing your return.

For any customers outside of the United States, please email support@billini.com email to initiate your return.

STEP ONE
Ensure your item(s) meet our Online Returns Policy

STEP TWO
Submit your return at our Online Returns Portal

STEP THREE
Enter your order number (starting with USBIL) and zip code
Please note, the Online Returns Portal can only be used once per order to initiate a return/exchange

STEP FOUR
Select the item(s) for return and complete the reasons; if opting for an exchange, simply select your new item(s)

STEP FIVE
Once complete, a return label will be generated for you to use. Print this out immediately, or access via your email to print at a later time
Print and attach the returns label to your parcel, and drop it off at any UPS location (store or drop box)

STEP SIX
Once your return/exchange has been received by our warehouse, your request will be process within 48 business hours
A $10 USD handling fee will be deducted from all refunds to cover the cost of the return shipping label

REFUNDS
Please allow 1-2 business days for your request to be processed
Once processed, you'll receive funds back to your original payment method within 5-7 business days depending on your financial institute

EXCHANGES
Please allow 1-2 business days for your request to be processed and dispatched

STYLES SHIPPED FROM AUSTRALIA
For all styles that are shipped from our Australian warehouse, all returns will be processed by our LA warehouse, as per our return policy.

HAVE A QUESTION?
Should you have any enquries regarding your return or our policy, please contact our customer service team via email at support@billini.com.